The advantage of active review in Facebook

Case in Study: Cre Asion

Location: 101/ 21 Alberta Street, Sydney 2000

Contacts: (02) 8021 1629

Opening Hours:

Monday-Friday 8am-4pm Saturday 9am-4pm Sunday 10am-3pm Kitchen closes Mon-Sat: 2:30pm / Sun: 2pm

Theme of Café: Bring the Japanese lifestyle through food and drinks home to Sydney

Cre Asion, having opened since 2011, owner Yu Sasaki, is dedicated to bringing a small slice of Japan here to Sydney. They’re famous for mouth-watering matcha desserts and baked sweets.

As the picture showed above, we can see that they use a brilliant way to positively their brand well – matcha, signaling a fusion between Asian flavors and exotic creations.

If you’re not a sweet tooth, however, Yu makes delicious toasted savory sandwiches, which are filled with fresh and locally-sourced ingredients.

Café Cre asion has a well Facebook marketing with active reviews from the customers. It’s crucial to get more positive reviews for a restaurant because:

1) It can Increase more organic reach. Facebook is one of the most effective social media platforms to grow your brand wider. Many people would make a purchase decision after reading the reviews. It’s how they can compare your business with you rather than elsewhere

2) It helps to boost credibility. The customer will trust your product or brand, even more, when you get more reviews. It’s better if you can get more confident to do business with you rather than elsewhere.

3) It promotes you to maintain positivity and direct customer service. When you get more positive reviews, you will likely be more motivated to keep it that way. Reviews will also reflect in your customer service skill, where you will probably be careful when dealing with potential customers. It’s better if you can solve the problem quickly and be more active on Facebook, which helps to grow up your business as a brand

Overall, Positive reviews will help you to get more profit from your business. As people trust your brand even more with reviews, they will likely to repeat doing business with you in the future, and it can retain some of your loyal customers, where you can introduce them to some of your promotions, discount and encourage them to repeat orders again in the future.